Banfield Pet Hospital

Banfield Pet Hospital in Sandy, Utah is located at 10329 S State St and provides veterinary care for dogs and cats. Recent feedback describes both positive medical outcomes and concerns about communication and client experience during stressful visits. Opening hours are not listed here.

Services

•Dog and cat veterinary care
•Diagnostic testing for illness (tests mentioned in a review for a suspected pancreatic infection)
•Treatment with medications and take-home care instructions
•Surgical care (ear laceration repair mentioned in a review)
•Follow-up check-ins after treatment (daily calls mentioned in a review)

Pricing

No published pricing information is available, and while reviews mention specific charges in individual cases, there is not enough consistent detail to describe overall pricing as below average, around average, or above average.

People

No specific veterinarians or staff members are named.

Reviews

Google reviews show a 4.1/5 rating from 294 reviews. Recent comments include reports of fast scheduling for urgent illness, same-day testing and medication, and follow-up phone calls after treatment. Other reviewers describe stressful visits with limited explanation of options and unclear cost communication, and one review reports overhearing staff remarks that felt judgmental and unprofessional during an emotional situation.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 294 we track in total. Recent reviews may not be representative of overall sentiment.

Kacee Baucom

2 weeks ago

I’m grateful that they were able to resolve the issue and get my pet in quickly. However… our experience here was stressful and frustrating. We brought our dog in because he had a laceration on his ear. They immediately just told us to leave him there for the day, sign some papers saying they can do any intervention on him, and wait until the doctor can check him out. Scary and sad for us and our pet! But we didn’t want it to get infected and so we left him there as they suggested. There was no one that could talk through options and risks with us, and they were extremely cryptic and withholding when we asked about costs. The tech(?) who we met with had to defer EVERY question we asked, go to the back room and ask another assistant for the answer. We had the same exact experience when we called back to check on things and ask questions, they were not prepared to answer and had to say “ummmm one second let me ask” several times. After leaving our dog there and getting home we decided we wanted to go a less invasive direction if possible. We called back and asked if we could pick him up. They mentioned that they had already “started down the path” of putting him out for surgery. What does that mean? Can we get him off the path? I guess they had only given him a medication to make him a bit drowsy. After prodding, they told us the cost for his care up to that point would be $550 if we picked him up. We were told that the entire cost after surgery would be just over $600. So the surgery only costs 50?? Trying to make sense of it. Since we had already signed our life away, so to speak, we decided to go forward with the surgery. It all just felt like a money pit and I wasn’t totally convinced they had the welfare of my dog or addressing our concerns first in mind. Ultimately they fixed up his ear, and the nurse that gave me his meds and instructions was kind and thorough. After the racket it is looking like a positive outcome for our pup.

Barbara Snowden

3 weeks ago

We had a wonderful outcome to the unexpected illness of our beloved pet. I called Banfield when we determined our pet was seriously ill Monday just before closing. They gave us an early morning appt the very next morning. Tests were done and we were able to bring her home the same day with meds for a sudden pancreatic infection. Theyve called to check on her each day. They are the best veterinary service we’ve usrd!

Hannah kelly

3 weeks ago

I usually had good experiences at this clinic but I recently had an upsetting experience here during a medical event involving my dog. While my pet was being treated, I overheard staff making comments about my emotional reaction and discussing my facial expressions/body language in a judgmental way behind the door while I was in room. I am autistic, and I do not always express stress or interpret social situations the same way others might. Being calm or smiling nervously does not mean someone doesn’t care about their pet. The experience felt humiliating and unprofessional during an already stressful moment. I appreciate that my dog received care, but I left feeling deeply uncomfortable and judged during a situation that was already frightening for me. I just wanted to let the staff know that we can hear everything when we’re waiting in those rooms and to be please be kind. We as clients are at the vet because we care about our pets.

Paulette Hansen

4 weeks ago

Liz Shaw

1 month ago

Banfield in Sandy Ut always gives us great help w/out furry kidz. We would recommend them to everybody.